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General information

All orders received will be shipped to you within 72 hours.  We ship every day except Sunday & National Holidays.

We will try to have your order to you as fast as possible! We usually ship the same day, we love going to the Post Office!

You can pick your delivery service using our choice of providers – Currently USPS & UPS.

Please make sure you supply us with a cell number so we can give you full tracking information & updates on your order throughout the process.

Standard delivery is free in the USA over $49

If you require same-day delivery, please visit our Retailers. (Coming Soon)

For larger orders (30+ Products)  or if you have any queries, contact our helpful office team on or call us at 509-436-8333 to discuss method, possible cost savings and get an answer to your questions.


Overseas orders

Please find your nearest distributor here.

Please Note: You are liable for your country’s tax and duty charge on arrival if you are not in the USA.


Canceling orders

To cancel an order, please call us straight away or email us with your reason why you would like to cancel your order.

If you haven’t received your order after 7 days, please contact our office so we can provide tracking information and find out where your package is.


Water-to-Go does not accept liability for delayed orders.

By placing an order with us, you automatically agree to the Terms and Conditions stated above.


Refunds and Returns

If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns or exchanges within 10 days of receiving your order. You can return your product for a different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must be returned in original packaging and the filters not activated.
  • Returned items must have no visible signs of wear or use

To initiate a return or exchange, please complete the following steps:

  1. Login to your account or email us at
  2. Choose the products you wish to return or exchange from your order
  3. Send all items back to us using the label we will provide for you

Water-to-Go strongly advises using an insured postal service when returning goods back to us.

Faulty Products

If in the very unlikely event that any goods are found to be faulty, and when Water-to-Go has verified your claim, we will send you a replacement as soon as possible.

Incorrect Orders

We do our very best to ensure that your order is supplied correctly, in the event that this is not the case please advise us within 48hrs of receiving your goods. E-mail us at We will send the correct goods as soon as possible and arrange the return of incorrect products.

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