FAQ

Super easy. Just fill, replace lid and drink. To drink, sip/suck water through the filter. Avoid excessive squeezing. The filter purifies water as you drink. No pumping, iodine tablets or chemicals required.

If you are unfamiliar with water filter bottles, the flow rate is slower than regular water bottles. This just means the filter is doing its job of removing contaminants as you draw water through the filter.

Water-to-Go's unique 3-in-1 filter offers extreme protection from water-borne illness. In lab tests, the filter captured even the smallest of viruses like polio, which can be as small as .03 microns. In all, Water-to-Go filters viruses, bacteria, parasites (including giardia), chemicals, pesticides, heavy metals (lead, arsenic, chromium), and microplastics.

The filter combines physical (small pore size), chemical (activated carbon), and electropositive nanofiltration. No other water filter technology combines these three technologies and delivers results at such a low cost per gallon or liter.

Before first use, fill the bottle to submerge the filter for 15 minutes. That's it. You are good to go. If used regularly, the filter only needs to be activated once. You can safely reactivate the filter three times and get multiple vacations/trips from just one filter.

The lid probably needs to be tightened a bit. Give it a gentle extra twist. Gently suck to pull water through the filter. Don't squeeze.

In general, filter life is determined by use, not time. Without activating the filter, in the original packaging, the filter will have a shelf life of three years.

In general, you can fill up the bottle at a tap 2-3 times a day and the filter will last for 3 months. Filters 200 liters/53 gallons depending on use. Replaces 400 single-use plastic bottles.

In general, the filter will last three months. After three months of cumulative use we recommend replacing your filter.

Yes, all Water-to-Go bottles come with a filter attached to the lid.

You can buy replacement filters at watertogousa.com, watertogocanada.com and on Amazon.

Water-to-Go bottles have a Scoop-and-Go design that delivers pure water in seconds. Just fill, replace the lid snugly, and drink. The bottle filters water as you drink. There is no need for chemicals, UV light, pumps or plungers.

No. Fresh water only.

Water-to-Go bottles are designed to purify water as you drink. They are not designed to fill another vessel.

Dishwasher safe: Active bottles, Bioplastic bottles, and Classic bottles. In all cases, please remove the filter before cleaning. The filter is not designed to be flushed.

Yes. We can make custom bottles using your logo. For more information please contact info@watertogo.co

Water-to-Go Active and Classic bottles are made of FDA-approved BPA-free plastic. Water-to-Go Bioplastic bottles are made from ethically harvested sugarcane. All Water-to-Go bottles are fully recyclable.

Water-to-Go is a twelve year old British company with over 500,000 happy customers around the globe. Water-to-Go's mission is to provide safe drinking water without single use plastics that damage the environment.

Powders will be captured by the filter. If you want to use your Water-to-Go bottle with powders, unscrew the filter from the lid and use water from a safe source.

While the filter could be used to filter urine in extreme emergencies, Water-to-Go strongly recommends against filtering and consuming urine.

No, the filter will not work effectively if it is frozen. If the filter does get frozen, make sure that it is fully defrosted by filling the bottle with lukewarm water before using it again.

Yes. All the product components (bottles, lids and filters) are BPA free and all materials used are approved by the US Food and Drug Administration.

Yes. You can view test results here. We have been tested on three continents by internationally renowned laboratories in London, Florida, India and China.

Water-to-Go bottles have a Scoop-and-Go design that delivers pure water in seconds. Just fill, replace the lid snugly, and drink. The bottle filters water as you drink. There is no need for chemicals, UV light, pumps or plungers.