Refund policy

We stand by what we sell

If you're not fully satisfied, you may return your purchase for replacement or refund within 60 days of purchase.

How to process a return

🪪 Step 1 — Open Your Order Page

• Find your order confirmation email.
  

• Click the “View your order” button to open your order status page.
  (Tip: Can’t find it? Search your inbox for “Water-to-Go order.”)
  
  

🔁 Step 2 — Request a Return

• On your order page, click “Request a return.”
  

• Choose the item(s) you’d like to return and select a reason.
  
  

📩 Step 3 — Wait for Approval

• Once your request is submitted, our team will review it.
  

• You’ll receive an email confirming your request and, once approved, a return shipping label with instructions.
  
  

📦 Step 4 — Pack & Ship

• Print the label and attach it to your original packaging.
  

• Drop your return off at the carrier listed on the label.
  

• Keep your tracking number until your return is processed.
  
  

💰 Step 5 — Receive Your Refund

• • As soon as we receive and inspect your return, we’ll process your refund to your original payment method.
    

  • You’ll get an email confirmation when your refund is complete.
    

Need help?

If you have questions related to refunds or returns, reach out to us at info@watertogo.co