We stand by what we sell.
If you're not fully satisfied, you may return your purchase for replacement or refund within 60 days of purchase.
Standard Orders (everything except Buy with Prime)
To initiate a return, just click here.
Once we receive your request we will send you a customized label for you to return your order. Once received, a refund is issued.
Buy with Prime Orders
If you bought using Buy With Prime, you can return orders by following these steps:
Step 1 Open the order confirmation email and choose View Order.
Step 2 Choose Order Details to see the order details page.
Step 3 Choose Return on the order details page.
Note: The Return button appears only after the order is delivered.
Step 4 Enter any additional information about the return, such as the reason for the return.
Step 5 Confirm the estimated refund amount and summary of the return details to create the return.
When the return has been created, a return confirmation email is sent.
Step 6 From the return confirmation email, choose Print Return Label, and then attach the printed label to the package.
Step 7 Drop the return off at the location listed on the return label.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@watertogo.co
Need Help?
Contact us at info@watertogo.co for questions related to refunds and returns.